Shipping & Delivery

We know how important it is to get your lash supplies quickly, so we aim to dispatch orders as fast as possible.

Order Processing

Orders placed before 2pm Monday to Friday will usually be packed and ready for collection the same working day.

Orders placed after 2pm may be processed the following working day.

Please note that weekends and UK bank holidays are not classed as working days.

Royal Mail Delivery

Our parcels are collected from us by Royal Mail on working days.

If you select a Royal Mail 24 service, the estimated delivery time begins once Royal Mail has collected your parcel, not from the time your order was placed.

Royal Mail 24 is a delivery aim rather than a guaranteed next-day delivery service.

For example, if you place an order on a Sunday or bank holiday, Royal Mail will not collect the parcel until the next available working day.

Weekends & Bank Holidays

Royal Mail collections may not operate as normal on Sundays or UK bank holidays.

Orders placed over a bank holiday weekend may therefore take slightly longer to reach you.

Please allow for this when placing time-sensitive orders.

Tracking

Where tracking is available, your tracking details will be sent to the email address provided when placing your order.

Tracking may not update immediately after your parcel has been collected. Please allow time for Royal Mail to scan the parcel into their network.

Delayed Parcels

Once your parcel has been collected by Royal Mail, delivery times are outside of our direct control.

Occasional delays can happen due to busy periods, weather, bank holidays or disruption within the postal network.

A parcel showing no movement for a short period does not necessarily mean it has been lost.

Incorrect Delivery Addresses

Please double-check your delivery address before completing your order.

NEON LASH cannot be held responsible for parcels delivered incorrectly due to an address entered incorrectly at checkout.

If you notice a mistake shortly after ordering, contact us as soon as possible. We will always try to amend it before dispatch, but this cannot be guaranteed once your order has been processed.

Missing Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us with your order number.

Where required, we can investigate the parcel with Royal Mail.

Please note that Royal Mail may require a certain amount of time to pass before they officially class a parcel as lost.

Busy Periods

During launches, restocks, sales and promotional periods, dispatch may take slightly longer than usual due to higher order volumes.

We will always work through orders as quickly as possible.

Need Help?

If you have any questions about your delivery, please contact us with your order number and we’ll be happy to check it for you.

Thank you for shopping with NEON LASH 💗⚡