Shipping policy

At Neon Lash, we aim to dispatch your order quickly and safely so your lash supplies arrive ready to create magic.

Processing Time

All orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays).

During busy launch periods or promotions, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

UK Shipping

We offer UK shipping via trusted courier services.

Standard Delivery (2–4 working days)

Express Delivery (1–2 working days) if selected at checkout

Delivery times are estimates and begin once your order has been dispatched, not when the order is placed.

Shipping Costs

Shipping costs are calculated at checkout based on your selected delivery method.

We may offer free shipping during promotional periods. This will be clearly stated on our website when available.

Tracking Your Order

If your selected shipping method includes tracking, you will receive tracking details via email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update.

Incorrect Addresses

It is the customer’s responsibility to ensure that shipping details are correct at checkout.

Neon Lash is not responsible for orders sent to incorrect addresses provided by the customer. If a parcel is returned to us, additional shipping fees may apply to resend it.

Lost or Delayed Parcels

If your parcel has not arrived within the expected timeframe, please contact us at [your email address].

We will investigate with the courier. Please note that once an order has been dispatched, delivery is handled by the courier service and delays are outside of our control.

International Shipping (If Applicable)

We currently [do / do not] ship internationally.

If international shipping is available, customers are responsible for any customs fees, duties, or import taxes.