BY TONIKA

Lash Membership Terms & Conditions 💗

By purchasing a By Tonika Lash Membership, you agree to the following terms.

1. Membership Payments

• Memberships are paid in full upfront.
• Memberships are available to new and existing clients.
• Purchasing a membership does not automatically book your appointments.
• Memberships are valid for the selected 3-month or 6-month period, beginning from your first agreed appointment date.

2. Appointments & Booking

• All appointments must be booked directly with By Tonika.
• Memberships include the number of appointments specified in your selected package.
• Priority booking is offered, subject to availability.
• Appointments should be spaced approximately 2 or 3 weeks apart, depending on your membership.

3. Infill Requirements

• A minimum of 40–50% of lash extensions must remain for an appointment to qualify as an infill.
• If a full set is required, additional charges will apply.
• Any additional work outside your membership package may incur an extra charge.

4. Cancellations & No-Shows

• More than 48 hours' notice: Appointments may be rearranged without penalty, subject to availability.
• Less than 48 hours' notice: A cancellation charge equivalent to 50% of the standard appointment price applies.
• Less than 24 hours' notice or failure to attend: A cancellation charge equivalent to 100% of the standard appointment price applies.
• Where applicable, cancellation charges must be settled before further appointments can be booked.

5. Holidays & Salon Closures

• If By Tonika needs to cancel an appointment due to illness, holidays or unforeseen circumstances, an alternative appointment will be offered.
• Memberships will be extended where necessary to accommodate cancellations made by By Tonika.
• Clients will not lose an included appointment due to a cancellation made by By Tonika.

6. Membership Expiry

• Membership appointments should be used within the selected membership period, including any agreed extensions.
• Unused appointments do not automatically roll over.
• Memberships are personal and cannot be transferred to another person.

7. Refunds

• Memberships are not automatically refundable simply because a client changes their mind.
• Any refund request, including requests involving unused appointments, will be assessed in accordance with applicable consumer law.
• Nothing in these terms affects your statutory consumer rights.

8. Agreement

By purchasing a membership, you confirm that you have read and agree to these terms and conditions.